Pulau Besar Holidays from AU$650

Staff everywhere were nonchalant and preoccupied. Food at restaurants was terrible. Location was far from most destinatioms so I used Grab taxis everywhere (relatively cheap plus foreign transaction fees on each fare) because of that. Hotel itself was spacious and clean. The warm cookies at the front desk made my day.

We were upgraded to a suite by the events coordinator. The space was ample , with a kitchen, living room, large bedroom, bathroom with a shower and a tub, and a large balcony with seating. All the furniture was comfortable, but the room was somewhat dated. The restaurant was terrific, and breakfast was wonderful. Staff members were friendly and helpful. The common areas of the hotel were beatiful and quite grand. However the guest rooms could use some updating.

Cockroaches (2 confirmed kills) in the room, very basic TV, not smart no Netflix connectivity and the Internet at night dropped to unusable levels for streaming from my fire stick. Hotel in Bad need of an upgrade of facilities. Breakfast very crowded. Gym looks like it's from the early 90.machines in bad condition and basic.

The room electronics were inconsistent and often the powerpoints would stop working or the lights would turn off. The TV never worked and the bar cupboard light would not turn off unless we wedged some paper in the door. The pool slide was dirty and worn. The service at Charcoal was incredibly slow, bringing out one dish at a time and there was a 30 minute wait for two desserts. The food was average quality and the caramel was burnt on a dessert. The resturant was not busy and had plenty of staff. On a more positive note, the wedding we attended was beautifully done and the food at the chinese resturant was excellent. Overall, the place is run down, the rooms are in a need of an upgrade and the staff (Charcoal staff particularly) need more training/positive reinforcement as their attitudes were genenerally poor. Certainly not a 5 star experience.

Breakfast basic simple ok hi fir the omelette